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Need Advice - Notification of High Outgoing Mail volumes
Question asked by Stephen Smith - 4/25/2022 at 1:38 PM
Answered
Greetings.  I am a moderately capable, but still novice SmarterMail administrator.  I am in need of a way of being notified when the outgoing mail volume of our entire set of boxes exceeds a certain amount each hour (let's say 2000 message in one hour).

Is there a way of getting an email notice to the Admin box if outgoing message volume is above that level?  

Here is our environ:   
  • win 2018 server
  • iis 10
  • SmarterMail Build 7090 (2019) SmarterMail Professional Version - 100.0.7090

I have looked thru the SM help files, but only finding articles for older version, that do not match screens.

Many thanks,
Stephen

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Kyle Kerst Replied
Employee Post Marked As Answer
Hello Stephen, its a pleasure to meet you and we're happy to have you here. You should be able to set this up in SmarterMail within Settings>Events (when logged in as a system administrator) where you'll find a variety of system categories you can use including Spool Count which will trigger based on overall outgoing message volume. Additionally, I recommend enabling Domain/User Throttling here as this should prevent too many messages going out before you're alerted to the issue. I hope this helps :-)
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Stephen Smith Replied
Kyle,  thank you.   For the second part of your comment:   I recommend enabling Domain/User Throttling here

I am not seeing that in the Settings>Events area.  Could you clarify or include a screenshot?  

Many thanks,
Stephen
0
Kyle Kerst Replied
Employee Post
You are very welcome, I'm happy to help out! Those settings are in the domain's settings specifically, rather than under Settings>Events. You should see them here:
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Emily Ward Replied
Employee Post
Hi Stephen,

In regards to the help articles referring to older versions, if you go to https://help.smartertools.com/ and click on the big SmarterMail icon, this will take you to the current online help. Additionally, if you use the knowledge base, be sure you are not selecting any articles in the "Previous Versions" folders.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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