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SmarterMail 8125: ISSUe in UTF-8 encoding-decoding in Subject
Problem reported by Gabriele Maoret - SERSIS - 4/11/2022 at 5:04 AM
Resolved
There's a issue in UTF encoding-deconding for the subject on SmarterMail 8125.

There's an image of the same mail asd it appear in Webmail (UP) and in Outlook (Down):



I already opnened a ticket
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

23 Replies

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1
Gabriele Maoret - SERSIS Replied
4/13/2022 at 5:45 AM
Issue confirmed, I'm waiting for the fix from Smartertools
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
echoDreamz Replied
4/18/2022 at 3:22 PM
We have had this reported as well. Glad to hear a fix is coming.
0
Jorge Alegre Replied
4/24/2022 at 7:49 AM
Same problem here.
Waiting for a new version with this issue fixed.
1
Gabriele Maoret - SERSIS Replied
4/26/2022 at 2:05 AM
We are waiting too...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
1
Manuel Martins Replied
5/3/2022 at 11:01 AM
Hi,

Any news on this ?
0
Gabriele Maoret - SERSIS Replied
5/3/2022 at 4:13 PM
I'm waiting...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
Stefano Replied
5/24/2022 at 1:48 AM
No news, bad news...
2
Gabriele Maoret - SERSIS Replied
5/24/2022 at 2:12 AM
Ciao Stefano!

From my support ticket (which is still open ...) they tell me that they have a fix in the testing phase and it will be released with the next version of SM the first week of June ...

Fingers crossed...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
Parinda Dissanayake Replied
5/24/2022 at 3:02 AM
we are facing same issue in latest version. no place to make this change
0
Stefano Replied
5/24/2022 at 3:21 AM
Ciao Gabriele, I'm not updating my server to the latest version due to this bug.
I hope they will release the update sooner.

Thanks so much, always so kind!
1
Parinda Dissanayake Replied
5/30/2022 at 12:55 PM
this bug is really hitting our production servers 50000 email users have been affected with this latest version.

we need a fix very soon and why SM did this kind of dum thing


1
Gabriele Maoret - SERSIS Replied
5/30/2022 at 2:46 PM
I REALLY hope this week they'll release a new update...

And not only for this BUG, I'm also waiting for other ones...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
Jorge Alegre Replied
5/30/2022 at 3:28 PM
Waiting for it too! Have several reports.. really need this fixed ASAP.
0
FrankyBoy Replied
6/2/2022 at 8:26 PM
Hello all, Same situation for us.
0
JerseyConnect Team Replied
6/7/2022 at 7:13 AM
We upgraded last week and so far no reports of this issue....yet. Are you all seeing this on all messages or is this only occurring with certain special characters and/or languages?
1
Matt Petty Replied
6/7/2022 at 7:15 AM
Employee Post
This happens with subjects that use special encoding, b64 or QP, and exceed ~250 characters. Code is cutting off the subject without reading the special encoding entirely causing the cutoff encoding line to break and stay encoded. We've got fixes for this it will be in our next release.
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
3
Stefano Replied
6/7/2022 at 8:07 AM
Tough question, when will you release all these fixes?
0
Sathon H Replied
6/9/2022 at 9:52 PM
can we downgrade to Build 8097 to fix this problem?  
0
Gabriele Maoret - SERSIS Replied
6/10/2022 at 2:34 AM
bump
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
echoDreamz Replied
6/10/2022 at 11:48 AM
Yeah... been almost 3 months without a release :)
2
Gabriele Maoret - SERSIS Replied
6/14/2022 at 12:45 AM
I have received a ReleaseCandidate (v8195) from SmarterTools which should solve this problem.

We are testing it now and it seems that everything is actually OK.
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
2
Employee Replied
6/14/2022 at 7:38 AM
Employee Post
Hi all, 

As Gabriele mentioned, we do have a release candidate build available which resolves this encoding issue. We expect to release this build to the public in the coming weeks. However, if you would like to install the release candidate build to access the fix sooner, please submit a support ticket. 

We have found that the emails with the broken subjects should be resolved automatically post-upgrade. However, if you happen to have any lingering encoding issues, you can restore the email to the user's mailbox using the Message Archive Search > Copy to Mailbox feature. 
2
Gabriele Maoret - SERSIS Replied
7/9/2022 at 2:51 AM
Marked As Resolution
This issue is resolved in the latest 8223 official build.

It took a little too long, but THX at SamrterTools!
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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