Outlook Out of Office

Question asked by Doug Lim - 2/19/2022 at 9:37 AM

Unanswered

I know that autoresponse emails can be set up per each mailbox through the webmail interface. Does SmarterMail support coordinating the autoresponse with the Out of Office functionality in Outlook? Would it require licensing the EAS add-on?

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Michael Replied

2/19/2022 at 3:05 PM

I think this is a feature that might come in a future release to include EWS improvements that had been in development for some time. When its added, I believe you would need MAPI, EWS... Not EAS. Smarter tools will need to confirm.

Gabriele Maoret - SERSIS Replied

2/20/2022 at 8:22 AM

+ 1 to have this integration working as MS Outlook with MS Exchange are used to do

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Doug Lim Replied

2/25/2022 at 10:54 AM

Actually, I reached out to SmarterTools support to see when support for this might be added. I was told that this is already supported in MAPI/EWS.

When you sync to Outlook (2016 and newer) using MAPI/EWS the out of office autoresponder should sync between SmarterMail and Outlook. When you put a message in the "Inside My Organization" tab in Outlook, that should sync to the "Response to Send to Domain Users" section in webmail. And the same thing should happen between the Outlook tab "Outside My Organization" and Response to Send to Everyone Else section in webmail.

Michael Replied

4/5/2022 at 9:38 PM

Interesting. I hadn't heard that this officially released. We'll give it a shot.

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