Sharing SmarterMail Contacts to External Users
Question asked by Jay Dubb - 2/11/2022 at 8:45 AM
Is it possible to share a SmarterMail Contacts to external users (outside the domain)?  And if so, can it be done as Read/Write and not just Read Only?

If so, how?  I am only seeing sharing with other SmarterMail users within the same domain, which is not what our customer needs.  Their CRM needs external control of their Contact list.

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Hi Jay, 

The sharing feature is restricted to users on the same domain. We get this request from time to time, but SmarterMail and domains are significantly sandboxed. Allowing authentication and permissions and security to cross domains would be a huge undertaking for a small number of customers and with added risk. 

Right now, the only way to share contacts outside of a domain is to export them to CSV or VCard. For allowing a third-party program to make changes to your contacts, you would need to utilize the API to create an integration. 

I hope this helps! 

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