In Regards to your Live chats not updating. We were able to reproduce this issue. Thank you for bringing it to our attention. It appears to only be a problem with some android devices, which is why we didn’t catch it immediately.
We are releasing a build in the next couple of days, but it will not have a fix for this issue yet.
I just wanted to give you an update. We currently have a fix for the live chats not loading. The fix has been pushed up and should be available to you within a couple of hours.
Be aware that there is still a known issue with the chat view for "All Active" not refreshing properly when new chats come in, but the Queue and My Active should work fine, as well as the conversation as it is happening.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add email@example.com to your trusted senders list in your email software.