Changed outbound IP but SM is not using it.

Version 8055

I changed the outbound IP for one domain and sent an email, but the server is using the old IP address and not the new one I changed to.

Basically, went to the domain.

Under the Outbound IPv4 I selected another IP.

Saved.

Then sent.

Still went out on the previous one.

Am I missing a step?

Zach Sylvester Replied

2/8/2022 at 1:22 PM

Employee Post Marked As Resolution

Hello,

Thank you for reaching out to the community. You may have missed a setting in your protocol settings. Please check that your outbound ipv4 is set to use the domain's IP address.

Please let me know if this helps.

Kind Regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

Heimir Eidskrem Replied

2/8/2022 at 1:28 PM

ah, thats the one I missed.

Will test this now.

Thanks Zach,

Zach Sylvester Replied

2/8/2022 at 3:18 PM

Employee Post

Hello Heimir,

Thanks for getting back to me. Please let me know if this resolved your issue.

Kind Regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

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