2
Changed outbound IP but SM is not using it.
Problem reported by Heimir Eidskrem - 2/8/2022 at 12:25 PM
Resolved
Version 8055
I changed the outbound IP for one domain and sent an email, but the server is using the old IP address and not the new one I changed to.

Basically, went to the domain.
Under the Outbound IPv4 I selected another IP.
Saved.
Then sent.

Still went out on the previous one.
Am I missing a step?

3 Replies

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1
Zach Sylvester Replied
Employee Post Marked As Resolution
Hello, 

Thank you for reaching out to the community. You may have missed a setting in your protocol settings. Please check that your outbound ipv4 is set to use the domain's IP address. 
Please let me know if this helps. 

Kind Regards, 
Zach Sylvester System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
Heimir Eidskrem Replied
ah, thats the one I missed.
Will test this now.

Thanks Zach,
0
Zach Sylvester Replied
Employee Post
Hello Heimir,

Thanks for getting back to me. Please let me know if this resolved your issue. 

Kind Regards, 
Zach Sylvester System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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