2
Calendar window not coming up when clicking New
Problem reported by Karen Laksamana - 1/12/2022 at 10:25 AM
Submitted
Since updating to SmarterMail Enterprise 100.0.7957.24848 (Oct 14, 2021), I have a client reporting that the event window doesn't come up when she clicks the New button. I can't replicate the problem, and she says it works okay on her other device. Does this sound like a browser setting or a conflict with security software?

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Kyle Kerst Replied
Employee Post
I think this might be a browser setting Karen. Can you have this user try from a guest session in that browser and let us know if it happens there too? If it doesn't, there is likely a Reset Settings option somewhere in the browser that should correct this. The other possibility would be a pop-up blocker as we do load that as a new window. I hope this helps!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Karen Laksamana Replied
Hey, thanks for the quick feedback! I'll pass that along and see if it helps

Karen
0
Kyle Kerst Replied
Employee Post
You're very welcome Karen, happy to lend a hand!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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