Is there a way to show emails in 'Conversation Mode'

Question asked by Montague WebWorks - 1/3/2022 at 9:34 AM

Answered

We have some new customers that are used to how Gmail shows email or Outlook's "conversation mode" when displaying the list of emails. Is this possible in the webmail interface? If so, I haven't been able to figure it out.

If not, is this something ST would consider for a future SM update? I'm not a fan of this method of showing emails, but apparently some people are.

Mik MullerMontague WebWorks

8 Replies

Reply to Thread

Kyle Kerst Replied

1/3/2022 at 9:43 AM

Employee Post

This is not possible at this time. We do have an open feature request on this in addition to some community posts requesting the same though, so this is on our radar!

Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com

Tim Uzzanti Replied

1/3/2022 at 9:44 AM

Employee Post

We did a survey awhile back and an overwhelming majority said they do not like it and many said it was the first feature they turn off in their clients. For those that have wanted conversations, they have used the native mail clients on MacOS or Window. Microsoft Outlook on Windows with MAPI will work. Microsoft Outlook on MacOS with EWS will work. Most mobile clients using EAS will work.

Also, in our feature tracking system we have it as a requested feature but it's near the bottom which are requests from customers that have come through various channels.

Hope this helps.

Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com

Montague WebWorks Replied

1/3/2022 at 11:33 AM

Thanks, Tim. The main complainant is a gmail user, so I'm thinking of having her use POP or IMAP through gmail. That should work, correct?

Mik MullerMontague WebWorks

John Marx Replied

1/3/2022 at 12:13 PM

We asked for it years ago and saw it wasn't coming. I know it's not browser based but anyone that asks for it we push them to emClient which has the functionality.

Montague WebWorks Replied

1/3/2022 at 1:08 PM

Thanks. She's currently reading her email on the iPhone. I'll see what she uses for a laptop.

Mik MullerMontague WebWorks

Tim Uzzanti Replied

1/3/2022 at 3:42 PM

Employee Post Marked As Answer

Mail on iPhone using EAS will show conversation view. Not sure on IMAP or POP.

Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com

KisWit Replied

1/5/2022 at 8:56 PM

Just a quick note that this conversation modes are crucial in enterprise company environment like mine. Email thread is too long to be easily confused without conversational view. It works somewhat in Outlook MAPI but it won't work many cases, missing emails in between. I already open a ticket regarding this and escalated to dev team. I mentioned my observation in the email thread, it keeps adding Re: whenever replied and the number of "Re:" keeps growing so that it doesn't show nice conversational view. Hopefully, this will be fixed soon. Thank you.

Zach Sylvester Replied

1/6/2022 at 8:10 AM

Employee Post

Hello,

Thanks for posting to the community everyone. Conversation view is available on Outlook using MAPI/IMAP/POP.

In Outlook while in the mail tab you can click View->Show as Conversation

Enabling this will make an arrow appear on messages that are conversations.

Please let me know if this helps.

Kind Regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

Back to Community Threads

Please leave this box unchecked

Reply to Thread

Enter the verification text