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Office 365 "5.1.10 email delivery error" thinks my account does not exist. WTF?
Problem reported by Steve Guluk - 12/28/2021 at 4:07 PM
Submitted
Hello,
Is this just Microsoft being Microsoft of is there some new setting we need enable to allow MS to deliver email? I have a current version of SM Enterprise and don't expect there is an issue on my end, either with DNS or SM settings. But, just to be safe, I am asking the community.

4 Replies

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0
Tony Scholz Replied
Employee Post
Hello Steve, 

This very well could be a microsoft issue but to be on the safe side let's look at your SMTP and Delivery logs to make sure. You can either submit a ticket or we can review them here (sanitized for your protection ) 

Thank you
Tony
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Steve Guluk Replied
Hi Tony, 
There are no SMTP logs for the event as it fails to even hit our mail server.
The only logs show my successful email to the person that then received the email notification posted above when trying to write to me.

[2021.12.28] 13:10:58.850 [184.180.212.221][51623197] rsp: 220 mail.sgdesign.net Tue, 28 Dec 2021 21:10:58 +0000 UTC | SmarterMail Enterprise 16.3.0
[2021.12.28] 13:10:58.850 [184.180.212.221][51623197] connected at 12/28/2021 1:10:58 PM
[2021.12.28] 13:10:58.850 [184.180.212.221][51623197] Country code: US
[2021.12.28] 13:10:58.888 [184.180.212.221][51623197] cmd: EHLO smtpclient.apple
[2021.12.28] 13:10:58.888 [184.180.212.221][51623197] rsp: 250-mail.sgdesign.net Hello [184.180.212.221]250-SIZE 62914560250-AUTH LOGIN CRAM-MD5250-STARTTLS250-8BITMIME250-DSN250 OK
[2021.12.28] 13:10:58.934 [184.180.212.221][51623197] cmd: STARTTLS
[2021.12.28] 13:10:58.934 [184.180.212.221][51623197] rsp: 220 Start TLS negotiation
[2021.12.28] 13:10:59.166 [184.180.212.221][51623197] cmd: EHLO smtpclient.apple
[2021.12.28] 13:10:59.166 [184.180.212.221][51623197] rsp: 250-mail.sgdesign.net Hello [184.180.212.221]250-SIZE 62914560250-AUTH LOGIN CRAM-MD5250-8BITMIME250-DSN250 OK
[2021.12.28] 13:10:59.220 [184.180.212.221][51623197] cmd: AUTH CRAM-MD5
[2021.12.28] 13:10:59.220 [184.180.212.221][51623197] rsp: 334 PDEwMzI1NDMzMDguNjM3NzYyOTM4NTkyMjAxMTMxQG1haWwuc2dkZXNpZ24ubmV0Pg==
[2021.12.28] 13:10:59.266 [184.180.212.221][51623197] Authenticating as steve@sgdesign.com
[2021.12.28] 13:10:59.266 [184.180.212.221][51623197] rsp: 235 Authentication successful
[2021.12.28] 13:10:59.266 [184.180.212.221][51623197] Authenticated as steve@sgdesign.com
[2021.12.28] 13:10:59.304 [184.180.212.221][51623197] cmd: MAIL FROM:<steve@sgdesign.com>
[2021.12.28] 13:10:59.304 [184.180.212.221][51623197] senderEmail(1): steve@sgdesign.com parsed using: <steve@sgdesign.com>
[2021.12.28] 13:10:59.304 [184.180.212.221][51623197] rsp: 250 OK <steve@sgdesign.com> Sender ok
[2021.12.28] 13:10:59.304 [184.180.212.221][51623197] Sender accepted. Weight: 0. Block threshold: 30.
[2021.12.28] 13:10:59.351 [184.180.212.221][51623197] cmd: RCPT TO:<sandy@smartlevels.com>
[2021.12.28] 13:10:59.351 [184.180.212.221][51623197] rsp: 250 OK <sandy@smartlevels.com> Recipient ok
[2021.12.28] 13:10:59.389 [184.180.212.221][51623197] cmd: DATA
[2021.12.28] 13:10:59.389 [184.180.212.221][51623197] Performing PTR host name lookup for 184.180.212.221
[2021.12.28] 13:10:59.420 [184.180.212.221][51623197] PTR host name for 184.180.212.221 resolved as ip184-180-212-221.oc.oc.cox.net
[2021.12.28] 13:10:59.420 [184.180.212.221][51623197] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
[2021.12.28] 13:10:59.552 [184.180.212.221][51623197] senderEmail(2): steve@sgdesign.com parsed using: Steve <steve@sgdesign.com>
[2021.12.28] 13:11:01.341 [184.180.212.221][51623197] rsp: 250 OK
[2021.12.28] 13:11:01.341 [184.180.212.221][51623197] Received message size: 1289799 bytes
[2021.12.28] 13:11:01.341 [184.180.212.221][51623197] Successfully wrote to the HDR file. (c:\SmarterMail\Spool\proc\1020736740037.hdr)
[2021.12.28] 13:11:01.341 [184.180.212.221][51623197] Data transfer succeeded, writing mail to 1020736740037.eml (MessageID: <5EFFD0C0-E807-4546-8B07-08DBF42BB269@sgdesign.com>)
[2021.12.28] 13:12:01.381 [184.180.212.221][51623197] cmd: QUIT
[2021.12.28] 13:12:01.381 [184.180.212.221][51623197] rsp: 221 Service closing transmission channel
[2021.12.28] 13:12:01.381 [184.180.212.221][51623197] disconnected at 12/28/2021 1:12:01 PM
1
Tony Scholz Replied
Employee Post
Ok, The first part looks good. 

[2021.12.28] 13:10:59.552 [184.180.212.221][51623197] senderEmail(2): steve@sgdesign.com parsed using: Steve <steve@sgdesign.com>
[2021.12.28] 13:11:01.341 [184.180.212.221][51623197] rsp: 250 OK

Can you search your Delivery logs for 1020736740037 and display related traffic. Let's see what happened next. 

Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Steve Guluk Replied
H Tony, 
Results from that search show:
[2021.12.28] 13:11:13.512 [36740037] Delivery finished for steve@sgdesign.com at 1:11:13 PM    [id:x1020736740037]


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