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Upgraded to version 100.0.7957.24848 - the directory name is invalid
Question asked by Paul Harris - 12/24/2021 at 3:11 AM
Answered
Upgrade from 7242 to 7957, and have been running for about a week now.
a Customer has said he has not being getting any emails since the day before the upgrade.
when I use the admin portal to impersonate the user it displays "the directory name is invalid" when I go into his account  through impersonation.
How do i find out which folder is causing this issue.

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Tony Scholz Replied
12/28/2021 at 7:15 AM
Employee Post Marked As Answer
Hello Paul, 

I would start by looking in the Error log, See if this points you to a folder. Look for any reserved names in the users folders.json file ( or malformed names )

Thank you 
Tony
Tony Scholz System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
2
kevind Replied
12/29/2022 at 9:46 AM
We're having this same problem with one particular user. Using the latest production version. Any suggestions?  What Error log should I look through?

Here's more info. Changed the user's password and now when we try to log into webmail says: Username or password is incorrect.

However, when I view the 'administrative' logs, it says:
[2022.12.29] 11:56:21.960 *** Webmail Attempting to login user:
[2022.12.29] 11:56:21.960 *** Webmail Login successful: With user 

How can I reset this account?

Thanks,
Kevin
1
Kyle Kerst Replied
12/29/2022 at 10:13 AM
Employee Post
@Kevind: Is it possible the IP address of this user might be blocked by the IDS system? This one sounds like it might be a little different.
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
2
kevind Replied
12/29/2022 at 10:19 AM
@Kyle thanks for reply.

Looked at IDS and no blocks. Even tried from multiple machines on different networks.

Started a new thread here which might be more applicable:
https://portal.smartertools.com/community/a95103/
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