Hi,
I'm getting a few clients saying they aren't getting certain emails coming through, any idea why this could be?
Example from log:
[2021.12.08] 18:07:10.698 [71006665] Delivery started for client@hisdomain.com at 6:07:10 PM
[2021.12.08] 18:07:10.698 [71006665] Error adding message to spool stat tracker: Could not find file 'd:\SmarterMail\Spool\x12471006665.eml'.
[2021.12.08] at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
[2021.12.08] at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
[2021.12.08] at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
[2021.12.08] at SmarterTools.SmarterMail.Mime.MimeReader.LoadHeader()
[2021.12.08] at MailService.RelayServer.DeliveryManager.AddToSpoolStatTracker(SpoolMessage spoolMessage)
[2021.12.08] 18:07:10.698 [71006665] Exception: System.IO.FileNotFoundException: Could not find file 'd:\SmarterMail\Spool\x12471006665.eml'.
[2021.12.08] File name: 'd:\SmarterMail\Spool\x12471006665.eml'
[2021.12.08] at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
[2021.12.08] at System.IO.FileInfo.get_Length()
[2021.12.08] at MailService.RelayServer.SpoolMessage.get_Message()
[2021.12.08] at MailService.RelayServer.DeliveryManager.ViolatesSizeLimit(SpoolMessage spoolMessage)
[2021.12.08] at MailService.RelayServer.DeliveryManager.ProcessMessage(SpoolMessage spoolMessage, Dictionary`2& timings)
[2021.12.08] at MailService.RelayServer.DeliveryManager.DeliverMessages()
[2021.12.08] 18:07:10.698 [71006665] Delivery finished for client@hisdomain.com at 6:07:10 PM [id:x12471006665]
It looks like it can't find the file for some reason?
Any help / pointers appreciated.
Thanks