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Known network issues.
Announcement by Tony Scholz - 9/14/2021 at 7:37 AM
Employee Post
Hello, 

There is a known network issue that is impacting the availability of our website and Hosted SmarterTrack sites. Our team is looking into this. We do know that there seems to be some issue with a network provider outside of our data center. We understand the impact this has on your business and are working with our data center to get it resolved. We will keep you informed of the progress regarding this issue.
 
Thank you, 
Tony Scholz
System/Network Administrator
SmarterTools Inc.

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Kyle Kerst Replied
Employee Post
Just a quick update for everyone on this! Early this morning we experienced a rather large-scale DDoS against our datacenter provider. This affected several customers, including SmarterTools. We were notified immediately and worked with our datacenter directly to help track down the source of the attack and to help mitigate the issue.

As you may be aware, large-scale attacks such as these can take time to resolve, and they’re never resolved as quickly as you want. Thankfully, we are at a point where the attack is contained, and all services have returned to normal. Please let us know if you see any further issues with our sites and services.

We will continue to work with our providers to ensure all services remain online and available. We understand how these types of disruptions inconvenience you and your own customers, and we are committed to learning from this and working with our partners to improve things moving forward.

Thank you for using SmarterTools products!

The SmarterTools Team
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
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Thank you for the update. I was wondering why the community pages were timing out this morning. That certainly explains it. 
John C. Reid / Technology Director John@prime42.net / (530) 691-0042 1300 West Street, Suite 206, Redding, CA 96001
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Huh that's no luck Ron. I guess it's the part about the licensing check on the status page, that might call back home to verify the license is valid...?


Sébastien Riccio System & Network Admin https://swisscenter.com

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