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Mail subject gets a space added randomly after multiple replies in the thread
Problem reported by Ionel Aurelian Rau - 9/13/2021 at 5:52 AM
Submitted
Hello community,

We`re seeing a very strange behavior for quite some time now (more than half a year), but we could not reproduce it 100%, nor could we pinpoint the cause, so I`m curios to see if anyone else is experiencing this: we are getting spaces randomly added to the subject line of emails after multiple replies in the thread.
To illustrate this, let`s say we have the following email:

SUBJECT: This is a test email - please reply to me
BODY: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse feugiat gravida purus ut mattis. Vivamus at ullamcorper purus, eu accumsan tortor. Duis leo leo, elementum non convallis vitae, ullamcorper ac.

So we start this email and have some replies going back and forth, both from our server and from external ones (multiple providers). At some point, a space gets added in the subject like this:
 
SUBJECT: This is a test email -  please reply to me
BODY: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse feugiat gravida purus ut mattis. Vivamus at ullamcorper purus, eu accumsan tortor. Duis leo leo, elementum non convallis vitae, ullamcorper ac.

This is subtle, not really noticeable at a glance, but a few replies later, another space gets added, usually in the same place:

SUBJECT: This is a test email -   please reply to me
BODY: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse feugiat gravida purus ut mattis. Vivamus at ullamcorper purus, eu accumsan tortor. Duis leo leo, elementum non convallis vitae, ullamcorper ac.

Then later another space gets added:

SUBJECT: This is a test email -    please reply to me
BODY: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse feugiat gravida purus ut mattis. Vivamus at ullamcorper purus, eu accumsan tortor. Duis leo leo, elementum non convallis vitae, ullamcorper ac.

At some point people start wondering what is going on, who is adding extra spaces? And no one acknowledges it, of course - but you also cannot ask clients and partners this, only colleagues.

Is anyone else seeing this? I wonder if the space is added on our server, due to SmarterMail, or maybe some other server or external service is doing it. 

Looking forward to hearing if anyone else is seeing this or it`s just something that occurs with us.

Thank you!

3 Replies

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1
Zach Sylvester Replied
Employee Post
Hello, 

Thank you for posting in the community about this issue. What language was your client set to? Also what version of SmarterMail are you running? Last question did you send from any email client to get this to happen? Like Outlook over IMAP etc? Looking forward to hearing from you. 

Best Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Ionel Aurelian Rau Replied
Hi Zach,

We`re on Build 7906 (Aug 24, 2021) right now, but this has been going on for months. If I had a way to reproduce the issue reliably, I`d open a ticket, for now I wanted to see if anyone else is also experiencing it.

We use WebMail and Outlook 2016/2019 (most with MAPI, very few configured with IMAP) as mail clients, as well as mobile devices (EAS). However, we have no idea what all of our partners we send mail to and receive mail from are using. The systems we use have different language settings, but most common is EN US. We do not change the language of Outlook itself. Our recipients are from all over the world, so I`d imagine they also might have different languages set for the OS or even mail clients.

The issue does not happen with specific recipients or senders; it simply happens from time to time in longer mail threads after multiple replies from multiple people.

I`ll try to see if I can pinpoint the person that last replies in a thread where this occurs, but usually you do not realize it happened until at least 2 extra spaces are added and the wrong spacing becomes obvious.

I know the above info is not too helpful, sorry. This is not a major issue, just something very odd that we`re trying to wrap our heads around. If we`ll find out more information about the problem, I`ll update here.

Thanks.
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Zach Sylvester Replied
Employee Post
Hello Ionel, 

Thanks for getting back to me. I haven't seen this in our local builds. But I will keep an eye out. 
If you can figure out how to get it to happen reliably we will definitely be able to fix this. 

Best Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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