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Outlook reloads all calendar entries when deleting 1 appointment synced with EAS
Problem reported by Chris Mayer - 9/9/2021 at 5:54 AM
Submitted
Hello all

we have recognized that if you sync your calendars with EAS from smartermail towards outlook 365 and you delete one appointment in the calendar view of outlook than outlook will reload all appointments. that means that all appointments will be gone for 10-60 seconds and reload and slowly all appointments are coming back to the view.

very strange.

probably also other people have seen that. we have tested it with different celandars. with fully loaded ones but also with almost empty ones.

if wanted i could also uplaod or link a video where you can see it live.

best regards chris
Chris Mayer

Simple Hosting GmbH

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Kyle Kerst Replied
Employee Post
Hello Chris! Unfortunately, EAS is no longer a supported sync protocol for desktop versions of Outlook due to Microsoft having deprecated support for it. In this scenario I recommend these users move to MAPI instead and test further. If these issues persist there please let us know right away so we can get to the bottom of it.

In the meantime though, you may find better luck after completing a clean re-sync of the Outlook installation: 

1. Close Outlook and open the Control Panel in Windows. 
2. Switch to Icon view, then locate and open the Mail control panel item. 
3. Click on Email Accounts and remove your EAS account from the list. 
4. Log in to webmail, navigate to Settings>Connectivity, and remove the entry associated with your Outlook client from the Synchronized Devices card. 
5. Back in the Email Accounts window (in Control Panel) go ahead and add your EAS account back in to the list.

When finished; open Outlook and allow at least a couple of hours for the initial re-sync to complete before testing further. I hope this helps!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Chris Mayer Replied
Hello Kyle

Many thanks for your answer. will test that with making EAS connection new.
i tried mapi and after 5min i had already the first error :-)

will report that separately.

cheers chris
Chris Mayer

Simple Hosting GmbH
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Chris Mayer Replied
Hello Kyle

Mapi is now working over Outlook for the account. how about mapi and mobile devices?

With EAS i could not get it to work without the reloading. i also tried it on a new account and also connected to the EAS from different devices.

best regards chris
Chris Mayer

Simple Hosting GmbH

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