I started using MAPI with Outlook on Windows about a month ago. Things were working ok, until around the 15th. We lease our license for smartermail and the credit card on file was old so the license got turned off for non-payment. Then paid within minutes once I realized what was going on and everything else mail-wise started working fine again. However, ever since then MAPI is not working correctly.
I only have 4 accounts actively using MAPI/Outlook, but all four have the same issue and are on different computers.
I have to "Clear Offline Items" and then "Update Folders" to see any new emails.
I have already deleted the profiles, app data folder and disconnected the "Synchronized Devices".
All of this: KBSearchID=872439
I have also got a new license key, thinking that perhaps it was something with the authorization of the license after the initial turn-off. I don't think it's an issue with the license, because I can connect and get emails via mapi into outlook. It's just the sync is not happening on its own.
Currently on Build 7906, but was the same issue with the last two builds.
Any suggestions on what I can check or do would be appreciated.