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Unable to Create Mail Account After Upgrade to Build 7894 (Aug 12, 2021) & MS-Connectivity Alalyzer
Problem reported by Hasham Wahaib - 8/18/2021 at 2:36 PM
Resolved
Running Windows Server 2019 With Plesk Obsidian latest. Once I upgraded to SM Build 7894 (Aug 12, 2021) I was not able to create new Mails Accounts from Inside the Plesk,
also my SPF, DMARC, DKIM started Failing.
Finally got Custom Build from Smarter-mail Support ( http://www.smartertools.com/downloads/SmarterMail/CustomBuilds/100.0.7898.16785/SmarterMail_7898.exe ) and followed Instructions now it seems resolved about Mail Account Creation, SPF, DMARC, DKIM.

But one thing I noticed. I have Correct SSL minded to mail server, and domain, but when I runt Exchange Active Sync Test (Auto-Discover) on Microsoft Connectivity Analyzer it Fails. Although EAS/EWS Autodiscovery still works on my Server, while I have SRV Records Configured. 

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Kyle Kerst Replied
Employee Post Marked As Resolution
@Hasham - First, I am happy to hear you were able to get these issues resolved with the custom build upgrade. With that being said, I don't believe there were any SPF/DMARC/DKIM related fixes in this build, so perhaps you had a temporary or intermittent issue happening here?

Next, because EAS/EWS/MAPI is not a 1:1 copy of Exchange, some parts of the Exchange Connectivity Analyzer tests will fail as we don't implement all of the same methods. This would explain why you are not having sync issues, but are still failing the connectivity tests. This is normal and expected, and you should have nothing to worry about. I hope this helps! :-)
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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