We have a user who frequently changes their email password-- a good thing.  However, they'll change it in Webmail but not update Outlook or iPhone (which also uses the office Wi-Fi).  

Since Outlook and iPhone are hitting the server with bad passwords, their office's public IP gets blocked by IDS, causing other office workers (who are behind the same public IP) to get blocked.

We put the IP into the whitelist for all services, yet the bad passwords continue to trigger IDS.  Is there any way to make it so IPs that are whitelisted are exempt from IDS?