Back to Community Threads
2
Users in database but not showing.
Problem reported by Rav Tank - 6/16/2021 at 11:05 PM
Submitted
I have 89 users in the st_Users table but they are not showing within smarter track management interface. We upgraded from version 12 to 13.1.6684.15400 when we moved servers. I also thought the agents were in the employees area but nothing there also.

Can someone help please?

Many thanks

John
0
Rav Tank Replied
6/16/2021 at 11:30 PM
An update on this. I've added a new user within the management interface the new user has gone in the database however still no users are showing within the management interface.
0
Rav Tank Replied
6/17/2021 at 12:06 AM

The system reports loading with the 3 full stops constantly moving, loading never completes after leaving the screen on for an hour plus.
0
Kyle Kerst Replied
6/17/2021 at 10:26 AM
Employee Post
It looks like you're looking in the wrong location. Agents are viewed within Settings>Employees whereas end-user account types are viewed in Users/Organizations. Can you check that out and let us know what you find out?
Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com
0
Rav Tank Replied
6/19/2021 at 7:48 PM
Hi Kyle
Attached image for employees & Organizations & Departments 

Employees + Users not showing in interface. They are in the database, you can add a user and it adds to the database but does not show. All tickets work fine.

Departments list fine.

Can you help?

John
Back to Community Threads

Reply to Thread

Enter the verification text

Related Knowledge Base Articles

SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
Set Up the Database for Shared HostingSmarterTrack > Server Configuration and Management
Set Up the SmarterTrack Database on a Dedicated ServerSmarterTrack > Server Configuration and Management
Convert from MyISAM to InnoDBSmarterTrack > Server Configuration and Management
Reset an Administrator Password in SmarterTrackSmarterTrack > Server Configuration and Management