Plesk Obsidian cannot create new email for Smartermail external mail server v7817
Question asked by William Fock - 6/10/2021 at 3:53 AM
This error shows when i try to add an email to an external Smartermail server:

Error: No HTTP resource was found that matches the request URI
at getMailName(jdoe, example.com)(SmarterMail::Local::Provider::getMailName line 218)
at Unable to execute console command: '--add-mailbox'(vconsoleapp::start line 95)
at Unable to execute command: '"C:\Program Files (x86)\Plesk\admin\bin\mailmng" --add-mailbox "--domain-name=example.com" "--mailname=jdoe" "--password=*"'(vconsoleapp::run line 117) 

Plesk support says it's not their problem:

Plesk uses Smarter Mail API according to its documentation.
 The mentioned error related to the broken API backward compatibility of a particular SmarteMail build, which is 7817.
 In other words, the issue is in SmarterMail itself.
 One of our customers shared the custom fix for SmarterMail 7817, you may find the link in the comments of the following KB article: https://support.plesk.com/hc/en-us/articles/360022119519

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Kyle Kerst Replied
Employee Post Marked As Answer
Hello William, and sorry for the inconvenience on this. We did recently identify some underlying issues involving the Plesk API calls to SmarterMail, and these issues will be resolved with our next public release. If you'd like a custom build including those fixes before that release please submit a ticket with us and we'd be happy to get you going in the right direction. 
Kyle Kerst
System/Network Administrator
SmarterTools Inc.
(877) 357-6278

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