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I think something changed in a recent update of SmarterMail.
- When I sent a message from Webmail or Outlook, the sent message would show up in a folder called "Sent Items" on the server.
- When I sent a message from my iPhone, the sent message would show up in a folder called "Sent Messages" on the server.
And I was OK with that.
But now... ALL sent emails (from all devices) end up in the same folder on the server called "Sent Items".
Cool, perhaps that is a more organized solution. I kinda like it, but my clients are NOT happy.
My problem is my clients were not notified of the change and they've been using my email service for a dozen years. All of a sudden they can't find their "sent" emails - because they are not in the same folder they used to be. (Anal?... maybe. Old School?... probably. Adverse to change?... definitely!)
HOW TO FIX IT? This looked promising...
There's a feature on the iPhone under Settings/Mail/Accounts/Advanced where you can pick which folder to save your "sent items" however it does NOT seem to save your changes. It always reverts to "Sent Items". MF
I am trying to help my angry clients revert back to the old method of saving their iPhone "sent messages" in a folder on the server called "Sent Messages" like it used to be, but I can't figure out how to accomplish that.