Back to Community Threads
4
MAPI sending mail has encoding corruption
Problem reported by Ben - 5/21/2021 at 1:51 AM
Submitted
(I did post a ticket to SM, but as they are closed now until Monday, I thought I'd post here to see if anyone else has the same and collect more data)

Since I upgraded to 7803, sending messages using MAPI is (sometimes) corrupting the special characters in them. I know it's not the inbox receiving part, because you can see the corrupted version of the message in the sent items folder.

For example:

Morning Ramesh 😊

 

I’ve done the upgrade on the server now – so you’re good to go with the email uploading!

Becomes:
Morning Ramesh 😊
 
I’ve done the upgrade on the server now – so you’re good to go with the email uploading!

Thinking about it, I guess it's possible it could be an issue when sending with non MAPI as well, but I have only noticed since I did the MAPI conversion for a large client.

Outlook 2016 and 2019 both give same results.

3 Replies

Reply to Thread
0
Gabriele Maoret - SERSIS Replied
5/21/2021 at 4:12 AM
It's seems to be solved in the subsequent release 7810:

Build 7810 (May 20, 2021)

....
  • Fixed: Special and accented characters might be improperly encoded in calendar appointments and invitations.
....
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
1
Ben Replied
5/21/2021 at 4:36 AM
I saw that, but it only mentioned appointments and invitations. Mine is happening with actual mail.

I'll try that update tomorrow morning though and see if it helps :)

Thank you!
1
Gabriele Maoret - SERSIS Replied
5/21/2021 at 6:33 AM
Oh, you are right! There's no mention of messages only calandars.

I must pay more attention
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Outlook (MAPI) encoding for some types of embedded filesSmarterMail > Desktop and Mobile Synchronization
How to Thoroughly Replace Your MAPI AccountSmarterMail > Troubleshooting
Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
How Does MAPI & EWS and EAS Licensing Work?SmarterMail > Installation and Configuration
Add to Outlook LimitationsSmarterMail > Desktop and Mobile Synchronization