MAPI sending mail has encoding corruption

Problem reported by Ben - 5/21/2021 at 1:51 AM

Submitted

(I did post a ticket to SM, but as they are closed now until Monday, I thought I'd post here to see if anyone else has the same and collect more data)

Since I upgraded to 7803, sending messages using MAPI is (sometimes) corrupting the special characters in them. I know it's not the inbox receiving part, because you can see the corrupted version of the message in the sent items folder.

For example:

Morning Ramesh 😊

I’ve done the upgrade on the server now – so you’re good to go with the email uploading!

Becomes:

Morning Ramesh ð

Iâve done the upgrade on the server now â so youâre good to go with the email uploading!

Thinking about it, I guess it's possible it could be an issue when sending with non MAPI as well, but I have only noticed since I did the MAPI conversion for a large client.

Outlook 2016 and 2019 both give same results.

3 Replies

Reply to Thread

Gabriele Maoret - SERSIS Replied

5/21/2021 at 4:12 AM

It's seems to be solved in the subsequent release 7810:

Build 7810 (May 20, 2021)

....

Fixed: Special and accented characters might be improperly encoded in calendar appointments and invitations.

....

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)