Not changing email size
Problem reported by Tiago Vieira - 5/18/2021 at 1:27 PM

The email box was like unlimited, but now it is like 100MB and I can't change it, when I put 0 and save it, it goes back to 100MB.

SmarterMail Build 7242

Does anyone know what I can do?


1 Reply

Reply to Thread
Kyle Kerst Replied
Employee Post Marked As Resolution
Hi Tiago, I'm sorry to hear you're having issues with this user's quota. This behavior indicates the user's settings.json file (found at the root of their directory on the server) has become corrupted or is otherwise missing. To correct this you can stop the SmarterMail system service, then restore a backup copy of this file from the user's Archived Data directory where we keep several days worth of backups of all user JSON configuration files. If you see this often I recommend getting a ticket submitted with us so we can help you track down the root cause. I hope this helps!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

Reply to Thread