I have a client that's complaining that his emails from a certain company are going into his junk folder. This person's domain is in his trusted sender list.
It looks like the spf check is overriding the trusted sender, surely that shouldn't be the case?
Looking at the email header info its showing:
X-Identity: 22.214.171.124 | [No Reverse DNS] | thedomainthatssending.co.uk
X-SmarterMail-Spam: Reverse DNS Lookup [ReverseFailed]: 20, SPF [Fail]: 30, DK [None]: 0, DKIM [None]: 0, Declude: 37
X-SmarterMail-TotalSpamWeight: 87 (Trusted Sender - User, failed SPF)
I've had to disable the spf check for now on the server.
By the way the spf record was invalid but that has been changed, but its still obviously picking up the old one somehow, cached?