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How to disable Draft auto save in webmail ? (to workaround a bug)
Problem reported by Sébastien Riccio - 2/22/2021 at 1:37 PM
Resolved
Hello,

The latest builds introduced a bug where image attachments from signatures are duplicated every time the save draft is triggered (automatically or not).

Actually it seems to be saved every 2 minutes so if someone spend, for example, 20 minutes writing a mail, the resulting mail will have 10 times the signature image attached to the mail.

While we're waiting for a build with a fix for this issue, I want to suggest to our customers to disable the draft auto save to work around the issue, but I can't find where is the setting to disable it. Any idea where it is?

I would suggest our customer to disable the default signature, and enable it only right before sending the mail, but it's really annoying for the customers as they can easily forget to add their signature manually before actually sending the mail. Disabling auto-save would be really a better temporary solution.

Thanks a lot for your help.

Sébastien Riccio
System & Network Admin

3 Replies

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0
Sébastien Riccio Replied
Hey ST Team, can we please have a fix for this issue and/or have a build where the user can disable draft auto-save which is duplicating signatures inline-images at each and every autosave save.
We got our load of complaints about this and are kinda considering installing a roundcube webmail in front of SmarterMail. 
That would be really riduculous... We already use dovecot to proxy IMAP/POP connexions for a better compatibility (as our enhancement suggestions got rejected), using front end filters instead of the SM built-in spam filters (becausse the built-in SPAM filter sucks) , using outgoing gateways to avoid TLS issues and have more flexibility that we can't with SM).
If we replace the webmail at this point, there would be not that much SmarterMail we use...

Sorry for the rant but the inability to helps our angry customers even with a workaround like disabling autosave generates a lot of frustration for our team and myself.
Sébastien Riccio
System & Network Admin

0
Andrew Barker Replied
Employee Post
Sébastien,

We are aware of this issue and we have added it to the list for our next release.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

1
Matt Petty Replied
Employee Post Marked As Resolution
Thanks for the report Sebastien, I've should have more news for you by the end of the week. I'll be taking a look at this issue.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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