Back to Community Threads
2
Outlook and POP Not Syncing Folders
Problem reported by Michael Lockard - 12/15/2020 at 1:25 PM
Not A Problem
I switched to POP from IMAP for my new install of Outlook (365) and I cannot get subfolders to show.  The web version of SmarterMail works fine and they all appear, but when I try and use Outlook no folders created by me show.  The only folder that has anything is the Inbox

IMAP worked good, but IMAP does not allow for Categories and Flags. I used eM client before, but could not get it to sync with SmarterMail and Google Calendars

2 Replies

Reply to Thread
1
Derek Curtis Replied
12/16/2020 at 9:50 AM
Employee Post
To my knowledge, POP doesn't sync custom folders like IMAP does. You can possibly try "subscribing" to those folders in Outlook, but I've seen where that's hit-and-miss. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Kyle Kerst Replied
12/16/2020 at 4:30 PM
Employee Post
As Derek noted, POP will not support synchronization of folders other than the Inbox. To subscribe all folders you'll need to leverage a two-way sync protocol like IMAP, EAS, EWS, MAPI, etc. 
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Syncing with SmarterMailSmarterMail > Desktop and Mobile Synchronization
How to Thoroughly Replace Your MAPI AccountSmarterMail > Troubleshooting
Overview of EAS vs. MAPI & EWS vs. IMAPSmarterMail > Desktop and Mobile Synchronization
Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
Windows Mail and SmarterMailSmarterMail > Desktop and Mobile Synchronization