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User content filters no longer work after creating a domain level content filter
Problem reported by Ionel Aurelian Rau - 11/10/2020 at 1:22 AM
Known
Hello,

We`ve added a content filter at the domain level which adds the text [EXTERNAL] to the subject of all emails not coming from the local domain. After we did this, users are complaining their content filters are not working anymore (they have all sorts of rules, including simply moving mails to folders based on who they come from, so they are not necessarily looking at the subject which we are modifying).

Does anyone else experience this? What can we do about it?

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Robert Emmett Replied
Employee Post
I was able to replicate this behavior. Normally, content filters run in top-down order stopping after the first one fires. However, it should run domain content filters then user content filters separately.  I have added to our bugs list for further investigation.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Ionel Aurelian Rau Replied
Thank you very much - our users are looking forward to a solution, so please drop a note here as soon as this is fixed.
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Michael Replied
Very interesting. We were going to update this weekend to Build 7619 (November 10, 2020) but I know many of our users take advantage of content filters. Maybe we should put the breaks on.
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Michael Replied
We've put our system update on hold pending a response or action plan from Smarter Tools.
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Michael Replied
Robert Emmett any update on this?
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Michael Replied
I spoke with support. They know that user content filters are broken in the current release. No known ETA or workaround at the moment. Toes crossed this can get fixed soon and we can update.

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