Hello,
Unfortunately we are no longer supporting/troubleshooting EAS issues related to Outlook on desktop. The reason for this change in our policy is because Microsoft has ended support for EAS connections to Outlook altogether. You can learn more about Microsoft's deprecation of EAS in Outlook, and information on our supported client/protocol connections here:
We do apologize for any inconvenience this may cause. Moving forward we will only be able to support technologies built for their intended and specific purposes. This includes:
- EAS for mobile synchronization on iOS and Android as well as the Windows Mail, People and Calendar apps that ship with Windows 10.
- MAPI/EWS for desktop synchronization.
- MAPI for Outlook for Windows.
- EWS for Outlook for Mac, as well as other clients such as eM Client and the native MacOS applications for Mail, Contacts, Calendars, Reminders and Notes.
- CalDAV, CardDAV, IMAP and POP3 for virtually all mobile and desktop clients
I do know that we are looking to update EAS for mobile devices. This may have some secondary effects on how EAS is working on desktop clients as well. For SmarterMail builds newer then June 3rd the EWS license should also include MAPI support.
Thank you,
Tony Scholz
System/Network Administrator
SmarterTools Inc.
(877) 357-6278
www.smartertools.com