2 or more MAPI Connections for same Account?
Question asked by Tim DeMeza - 10/27/2020 at 6:02 AM
Unanswered
So I have been running MAPI for a while.  It seems as though it is finally pretty stable.  

Original connection is from my Desktop.

My issue is that I decided to connect my Laptop via MAPI as well. This does not seem to work at all.  The folder structure populates, but no email at all.  Nothing syncs.  I just see the message "This folder was last updated at 8:58am", etc.  

I then went to my settings/connectivity tab and I only see 1 entry for Outlook.  I would have expected to see 2 entries here.  

Is this not feasible?  Do I need to use another connectivity method for a different device?  It almost seems like SmarterMail does not differentiate the Outlook/Machine/Device that is attempting to connect for MAPI.

Any help is appreciated as this would be preferred for myself and many of my users.

Thanks!
Stefano Replied
Hi Tim,

I've installed my MAPI account on my 2 laptops and they are working well.
I've got just one entry under CONNECTIVITY.
You should try with a new profile of Outlook.
Tim DeMeza Replied
Stefano,
I have created the profile 5 times this morning.  Probably need a support ticket.  

Thanks for confirming it works.


Employee Replied
Employee Post
@Tim and @Stefano, EWS and MAPI connections are agnostics--they do not provide any specific client information. This is why there is only ever one EWS or MAPI connection listed.  The clients have a known state that they transfer to the server which lets the server know which content to add, update, or remove.

@Tim, I recommend you open a support ticket to troubleshot the connection issue with your other device.

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