Back to Community Threads
2
not receiving incoming mail from web site
Problem reported by Jay Ayres - 10/20/2020 at 8:54 AM
Submitted
1. There was an automated reboot of the Windows server at 2am by our hosting provider.  Upon reboot, the SmarterMail service restarted and showed as running in Services.  However, it was not accepting incoming emails.  When I ran "telnet mail.gtdme.com 25", there was no response.  This morning, I restarted the SmarterMail service from the Services app in Windows.  After that, incoming email was working and telnet responded properly.  This is the second time this has happened where the automated reboot breaks SmarterMail.  What could cause something like this?
2.  Are there logs specific to SmarterMail that I can view to see what is happening?

1 Reply

Reply to Thread
1
Employee Replied
10/20/2020 at 9:35 AM
Employee Post
Jay, in C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Settings\Logs (or wherever you have SM installed), there should be a file called {date}-StartAndStop.log. This lists the different SmarterMail services startup and shutdown.  Additionally, in the web interface as System Admin, under Troubleshooting > Services, you should see the status of the Services.  (This might be the one you're referring to unless you were referring to the Services tab in Task Manager).
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Cannot Send Email MessagesSmarterMail > Troubleshooting
Configure Outlook 2007 IMAP or POP AccountSmarterMail > Desktop and Mobile Synchronization
Set up Mac mail with IMAPSmarterMail > Desktop and Mobile Synchronization
Configure Outlook 2010 IMAP or POP AccountSmarterMail > Desktop and Mobile Synchronization
Configure IMAP or POP for eM ClientSmarterMail > Desktop and Mobile Synchronization