Hi,

In Settings > Antispam > Options, you should see a Filtering card.  You can set your filtering action to "Add text to Subject" for each of the spam level options.  Then no matter the spam level, it should keep it in the inbox and add your selected text to the subject.

HI Emily, I have those settings set. See attached image, but items still end up in the junk folder and won't get passed to the users client email app. Any other ideas where I should check?

Thanks you,

You can check the domain and user spam filtering actions as well.  

Emily,

  From the screenshot, this appears to be the User, he is overriding the spam filter actions, so nothing else should override that, correct?

   Maybe Content Filtering does?  If so, check that and be sure nothing in there is set to go to Junk Email folder.

   Also there are 39 build releases after 16.3.6607 is there a reason you are not on the latest v16.3 train?

Best Regards,

-dave

Hi David, I have removed all content filtering other than the internal filter for junk. Should I try to remove that as well? Would it affect all users or just the one I am in. Also, even though I have those set to add the spam high etc to the subject, it does not appear to be doing that in any case. It is just dumping what it believes it to junk into the junk folder.

The reason I am using an old version is several months ago I tried to upgrade which did not go well and when I contacted smartertools they were closed for the weekend which put me off a bit when it comes to smarter tools. This left me without email for my clients so I had the server restored and have not attempted it again since I am not sure I can risk having email down. Also, my upgrade ability has expired so here I am.

Another question. If I mark an email as spam, will it get the spam Low, Med High label next time it comes in or does it just go to the spam folder?

Here is my situation. I have a client that wishes to use the outlook email client. He does not want to use IMAP. I want to make sure he gets all his emails and have only things that match spam get the Low Med High label. 

Any input appreciated.

Hi goodjunk,

   If I recall correctly, as long as you have a license for 16.x, you can download the latest v16.x, it wasn't until SM v17 (The one with Build only), that you needed to keep your support contract up to get the latest.  You can login to www.smartertools.com and click on Legacy Builds to get the latest v16.x.  You just won't get support for 2 reasons, not having an active support contract and v16.x is EOL now.

   I am not totally sure why they are still going into the Junk E-Mail folder for that one user still.  Does it work at all, do you see some items in the Inbox that have the added Subject, while others are in the Junk E-Mail folder without the added Subject?  I also see there are 245 trusted email addresses, note those will NOT be processed, they shouldn't receive the added subject nor be in the Junk E-Mail folder.

   Regarding Marking as Spam, really all that does it train the bayesian filter, which is pretty useless and not even in the latest versions anymore.

Best Regards,

-dave