Hello David. I've reviewed your issue report here, and believe this might be stemming from the content coming in through these accounts. Because the message prints correctly when replied to, this might indicate SmarterMail has rewritten the EML content and rectified the issue on send. Additionally, the print functionality in SmarterMail is handled using the browser's default print functionality/dialogs. As such, this might also be affected by the print setup on the individual client machines as well. Can I have you submit a support ticket on this one so we can take a closer look at this for you?

Hi Kyle, I've already opened a ticket quite a month ago [1E1-26EBD226-0B2E] but I'm still waiting for resolution.

I hope it will come in few days, because it's another annoying things for users.

Hello David, Stefano, 

This issue has been addressed by development, and the resolution will be available in the next release of SmarterMail. If you would like a custom build that contains the resolution, please submit a ticket to the Support Department. 

Thank you,

I also have clients reporting this issue and I am running Build 7593 (Oct 15, 2020)

Printing emails from the users inbox will page break after the message header and print the body on the second page.  This is only some users not all and on different domains not consistent.

Printing any email from the sent items will format and print correctly as mentioned above.

I will open a ticket as well.

With the latest build, it seems solved ;)

Bad news, it has been solved for some messages, I'm still having this problem for other messages like forwared ones.

Could you please solve it once and for all?

Thanks

Stefano, open a support ticket so we can get a copy of those messages. Without sample messages causing exceptions it's VERY difficult to troubleshooting and account for all scenarios.

I've already open two months ago, I hoped that the latest build had solved it as written in the changelog...