Im not sure what the confusion was.
its been clear from the moment we opened the ticket.
We didnt communicate poorly, this issue has been a priority for us.
We didnt treat your employees poorly either. We did everything asked of us and went past that by installing a new server for testing, we found the same result and that was weeks ago. we also tested using our old gateways and we added some new gateways.
If there were any confusion then why didnt SM call us to clarify or even ask for clarification?
we did the private beta and the public beta.
Since March we have installed 31 versions of the software.
When we encounter issues that may or may not be software we ask.
A simple answer would be helpful, being ignored gets frustrating.
I asked about the Microsoft remote analyzer working or not.
Couldnt get an answer, a simple yes or no would have been super.
Spent hours trying to understand what was wrong with our setup but nothing was wrong.
In that case a simple no would have saved time or if it was working a simple yes, open a ticket would have been great too but instead nothing. Do you think thats the best way to handle that?
We have been a customer for 13 years or longer, you saying we always complain isnt true.