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SmarterMail Log Format
Problem reported by Robert G. - 6/8/2020 at 10:43 PM
Being Fixed
We often send SmarterMail logs in our tickets. When pasting the logs from SmarterMail to SmarterTracks the format is unreadable. See screenshots for before and after. 


Sorry for the editing. Hopefully, you can see what I'm talking about. I'm on macOS, and get the same results in Chome and Firefox (incognito on both to confirm its not a plugin issue). It works fine in safari. 

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Gabriele Maoret - SERSIS Replied
Same issue here
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Sébastien Riccio Replied
This is due to SmarterTrack ingoring the newline chars when copy/pasting from some apps.
We curreltnly have a ticket open witht ST about this issue.
Sébastien Riccio
System & Network Admin

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Tony Scholz Replied
Employee Post
Hello, 

I have reported this. As a current work around use the "Insert Code" option to get the formating that you are looking for. 


Thank you
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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