MAPI - 100% CPU - Attempting to search beyond the cache / 'search on server'

Problem reported by Nathan - 6/6/2020 at 7:19 AM

Resolved

Running Build 7459 with Outlook 365, configured with a 1 month cache.

If I attempt to search beyond the 1 month cache / request retrieval of additional items it causes the smartermail process to hit 100% CPU and kill access for all users. To recover smartermail has to be restarted.

This is a single mailbox enabled with MAPI, less than 1GB in size. There are only 2 MAPI enabled users on the server.

3 Replies

Reply to Thread

Larry Duran Replied

6/8/2020 at 7:32 AM

Employee Post

Hey Nathan, thanks for reporting this issue. We're also seeing some unusual behavior so we'll be taking a look at this area.

Larry Duran Software Developer SmarterTools Inc. www.smartertools.com

Employee Replied

6/10/2020 at 10:55 AM

Employee Post

Hey Nathan,

This issue has been addressed and the resolution will be available in the next release.

Nathan Replied

6/10/2020 at 11:22 AM

Hi Andrea, Great news, looking forward to the next release :-)

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