MAPI - 100% CPU - Attempting to search beyond the cache / 'search on server'
Problem reported by Nathan Y - 6/6/2020 at 7:19 AM
Resolved
Running Build 7459 with Outlook 365, configured with a 1 month cache. 

If I attempt to search beyond the 1 month cache / request retrieval of additional items it causes the smartermail process to hit 100% CPU and kill access for all users. To recover smartermail has to be restarted. 

This is a single mailbox enabled with MAPI, less than 1GB in size. There are only 2 MAPI enabled users on the server.

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1
Larry Duran Replied
Employee Post
Hey Nathan, thanks for reporting this issue.  We're also seeing some unusual behavior so we'll be taking a look at this area.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Andrea Rogers Replied
Employee Post
Hey Nathan, 

This issue has been addressed and the resolution will be available in the next release. 

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

0
Nathan Y Replied
Hi Andrea, Great news, looking forward to the next release :-)

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