A few issues with SM 16x to 17x upgrade
Problem reported by Linda Pagillo - 5/21/2020 at 6:33 AM
Submitted
Hey everyone. I just wanted to report a two problems that I came across a few weeks ago while upgrading a SM 16x server to SM 17x just in case any of you come across the same thing.

1.) Forwarding Exclusions not carried over from 16x to 17x. Instead of carrying over the settings from 16x to 17x, the upgrade somehow reset all of the domains to No Exclusions - Forward All Mail. I'm sure all of you know why this would be a problem if it went undiscovered. Your customer's mail, spam and all, would be forwarded to their external forwarding accounts and that could possibly cause your server to be blacklisted or deferred/rate limited by larger ESPs. 

Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 

4 Replies

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1
Robert Emmett Replied
Employee Post
Thank you, Linda, for reporting this. I have added a bug item to look into the forwarding exclusions.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Linda Pagillo Replied
Thanks Robert!
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
1
Tim Uzzanti Replied
Employee Post
Linda,

We have setup multiple test environments and can't replicate the upgrade result you had.  We are testing with the latest public build and the latest BETA.

Wanted to give you an update.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Linda Pagillo Replied
Thanks Tim. Yeah, it was a weird one. I never had a problem like that with an upgrade before. The upgrade was a SM 16x to the latest 17x public release on the ST website.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 

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