7433 MAPI Sync issue
Problem reported by Robert Simpson - 5/11/2020 at 7:56 PM
Resolved
MAPI sync has been flawless for days.  Tonight, I sent myself an e-mail from my phone (EAS).  I opened Outlook on my desktop (MAPI) and immediately started getting SYNC errors, and my account no longer sync's.

I get 4 errors at a time in my Sync Issues folder:


19:10:37 Synchronizer Version 16.0.12730
19:10:37 Synchronizing Mailbox 'robert'
19:10:37 Synchronizing local changes in folder 'Inbox'
19:10:37 Uploading to server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:38 	   1 item(s) changed read-state in online folder
19:10:38 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:38 Error synchronizing folder
19:10:38 		 [80040102-501-80040102-560]
19:10:38 		 The client operation failed.
19:10:38 		 Microsoft Exchange Information Store
19:10:38 		 For more information on this failure, click the URL below:
19:10:38 		 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040102-501-80040102-560
19:10:38 Done
19:10:40 Synchronizer Version 16.0.12730
19:10:40 Synchronizing Mailbox 'robert'
19:10:40 Synchronizing Hierarchy
19:10:40 Synchronizing Favorites
19:10:40 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:40 Synchronizing server changes in folder 'Inbox'
19:10:40 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:40 SyncMonitor triggered for Inbox (0x80040102)
19:10:40 Error synchronizing folder
19:10:40 		 [80040102-501-80040102-560]
19:10:40 		 The client operation failed.
19:10:40 		 Microsoft Exchange Information Store
19:10:40 		 For more information on this failure, click the URL below:
19:10:40 		 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040102-501-80040102-560
19:10:40 Synchronizing server changes in folder 'My Tasks'
19:10:40 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'Conversation Action Settings'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'ExternalContacts'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'Journal'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'Quick Step Settings'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'RSS Feeds'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'GAL Contacts'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'Recipient Cache'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'Sent Items'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 	   1 item(s) added to offline folder
19:10:41 Synchronizing Views
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Done
19:10:41 Microsoft Exchange offline address book
19:10:41 	0X8004010F

19:10:42 Synchronizer Version 16.0.12730
19:10:42 Synchronizing Mailbox 'robert'
19:10:42 Synchronizing server changes in folder 'Inbox'
19:10:42 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:42 SyncMonitor triggered for Inbox (0x80040102)
19:10:42 Error synchronizing folder
19:10:42 		 [80040102-501-80040102-560]
19:10:42 		 The client operation failed.
19:10:42 		 Microsoft Exchange Information Store
19:10:42 		 For more information on this failure, click the URL below:
19:10:42 		 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040102-501-80040102-560
19:10:42 Done

19:10:44 Synchronizer Version 16.0.12730
19:10:44 Synchronizing Mailbox 'robert'
19:10:44 Synchronizing server changes in folder 'Inbox'
19:10:44 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:44 SyncMonitor triggered for Inbox (0x80040102)
19:10:44 Error synchronizing folder
19:10:44 		 [80040102-501-80040102-560]
19:10:44 		 The client operation failed.
19:10:44 		 Microsoft Exchange Information Store
19:10:44 		 For more information on this failure, click the URL below:
19:10:44 		 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040102-501-80040102-560
19:10:44 Done
echoDreamz Replied
Same issue here.
Derek Curtis Replied
Employee Post
Thanks for posting the errors -- we're trying to replicate it and we're working with echoDreamz on this as well. We'll reach out in a ticket, Robert, if we need more info.  
Derek Curtis COO SmarterTools Inc. www.smartertools.com
Elazar Broad Replied
Seeing this same issue as well. Just got MAPI running last night with Outlook 2016, synchronized fine initially, but when opening it this morning, same error. I did send an email via the web UI in between.

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