7433 MAPI Sync issue
Problem reported by Robert Simpson - 5/11/2020 at 7:56 PM
Known
MAPI sync has been flawless for days.  Tonight, I sent myself an e-mail from my phone (EAS).  I opened Outlook on my desktop (MAPI) and immediately started getting SYNC errors, and my account no longer sync's.

I get 4 errors at a time in my Sync Issues folder:


19:10:37 Synchronizer Version 16.0.12730
19:10:37 Synchronizing Mailbox 'robert'
19:10:37 Synchronizing local changes in folder 'Inbox'
19:10:37 Uploading to server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:38 	   1 item(s) changed read-state in online folder
19:10:38 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:38 Error synchronizing folder
19:10:38 		 [80040102-501-80040102-560]
19:10:38 		 The client operation failed.
19:10:38 		 Microsoft Exchange Information Store
19:10:38 		 For more information on this failure, click the URL below:
19:10:38 		 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040102-501-80040102-560
19:10:38 Done
19:10:40 Synchronizer Version 16.0.12730
19:10:40 Synchronizing Mailbox 'robert'
19:10:40 Synchronizing Hierarchy
19:10:40 Synchronizing Favorites
19:10:40 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:40 Synchronizing server changes in folder 'Inbox'
19:10:40 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:40 SyncMonitor triggered for Inbox (0x80040102)
19:10:40 Error synchronizing folder
19:10:40 		 [80040102-501-80040102-560]
19:10:40 		 The client operation failed.
19:10:40 		 Microsoft Exchange Information Store
19:10:40 		 For more information on this failure, click the URL below:
19:10:40 		 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040102-501-80040102-560
19:10:40 Synchronizing server changes in folder 'My Tasks'
19:10:40 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'Conversation Action Settings'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'ExternalContacts'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'Journal'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'Quick Step Settings'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'RSS Feeds'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'GAL Contacts'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'Recipient Cache'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Synchronizing server changes in folder 'Sent Items'
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 	   1 item(s) added to offline folder
19:10:41 Synchronizing Views
19:10:41 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:41 Done
19:10:41 Microsoft Exchange offline address book
19:10:41 	0X8004010F

19:10:42 Synchronizer Version 16.0.12730
19:10:42 Synchronizing Mailbox 'robert'
19:10:42 Synchronizing server changes in folder 'Inbox'
19:10:42 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:42 SyncMonitor triggered for Inbox (0x80040102)
19:10:42 Error synchronizing folder
19:10:42 		 [80040102-501-80040102-560]
19:10:42 		 The client operation failed.
19:10:42 		 Microsoft Exchange Information Store
19:10:42 		 For more information on this failure, click the URL below:
19:10:42 		 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040102-501-80040102-560
19:10:42 Done

19:10:44 Synchronizer Version 16.0.12730
19:10:44 Synchronizing Mailbox 'robert'
19:10:44 Synchronizing server changes in folder 'Inbox'
19:10:44 Downloading from server 'https://mail.xxxx.com/mapi/emsmdb/?MailboxId=cm9iZXJ0QGJsYWNrY2';
19:10:44 SyncMonitor triggered for Inbox (0x80040102)
19:10:44 Error synchronizing folder
19:10:44 		 [80040102-501-80040102-560]
19:10:44 		 The client operation failed.
19:10:44 		 Microsoft Exchange Information Store
19:10:44 		 For more information on this failure, click the URL below:
19:10:44 		 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040102-501-80040102-560
19:10:44 Done

3 Replies

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0
echoDreamz Replied
Same issue here.
0
Derek Curtis Replied
Employee Post
Thanks for posting the errors -- we're trying to replicate it and we're working with echoDreamz on this as well. We'll reach out in a ticket, Robert, if we need more info.  
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Elazar Broad Replied
Seeing this same issue as well. Just got MAPI running last night with Outlook 2016, synchronized fine initially, but when opening it this morning, same error. I did send an email via the web UI in between.

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