Beta - Cannot upgrade from 7405
Problem reported by Neil Harvey - 4/29/2020 at 3:34 AM
I have an issue were I cannot upgrade from 7405. The upgrade completes OK and no issues are reported but SM does not respond to the external server with a 'sender ok ' so the mail is never received.

I had to do a restore after the upgrade to 7412 and the 'BouncyCastle.Crypto.dll' issue.

 I have tried 7412, 7419 and 7423 all with same result.

I have  tried uninstalling, rebooting after uninstalling, rebooting after installing but the result is always as above.



3 Replies

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Employee Replied
Employee Post
Hi Neil, 

I've started a support ticket so we can look into this issue. 
Tim Uzzanti Replied
Employee Post
I just got word that Kyle from our Technical Support team helped you get up and running. Glad to hear it was resolved.
Tim Uzzanti CEO SmarterTools Inc. (877) 357-6278 www.smartertools.com
Neil Harvey Replied
Marked As Resolution
HI Guys,

Great work from Kyle and a big Thank you. He pointed out a couple of external config issues, one with IIS and the other with DNS. 

The IIS issue was several IIS sites set up for different hostnames that terminate at the SmarterMail install. The solution was moving them to a single site.

The DNS was a change from google and google to cloudfare and google

Problem solved.

Many thanks

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