Back to Community Threads
3
Incorrect Error Message
Problem reported by Matthew Mills - 4/20/2020 at 7:55 AM
Submitted
This is petty, but it did cost me quite a bit of time and aggravation this morning.

When attempting to log into SmarterMail as the admin I received the message "That domain was not found.  Double check your email address."  Since the username is admin, this was problematic.

Turns out I was using the wrong password, not an invalid username.  I even did a reinstall since I had just last Friday upgraded from v16 to v17 (but was able to log in last week).

Again it is petty, but accurate error messages are kinda helpful.
3
John Marx Replied
4/20/2020 at 11:52 AM
Any good system should never tell you the exact problem. I always make certain for messages like this that you say something but also be as vague as possible. Example:

Your email address and/or password are incorrect.

This way the person doesn't know they have a logic email (username) or password. I agree changing things up is helpful but also make it as generic as possible.
0
echoDreamz Replied
4/21/2020 at 1:17 AM
+1 to John!
Back to Community Threads

Reply to Thread

Enter the verification text

Related Knowledge Base Articles

Deploying Rspamd For Use With SmarterMailSmarterMail > Server Configuration and Management
SmarterMail for Linux – SSL/TLS & Certificate ReferenceSmarterMail > Server Configuration and Management
Upgrading SmarterMail (Domain Conversion)SmarterMail > Installation and Configuration
The Importance of Language SelectionSmarterMail > Domain/User Configuration and Management
Steps to Fix "UID of a message changed" Error When Using IMAPSmarterMail > Troubleshooting