Incorrect Error Message

Problem reported by Matthew Mills - 4/20/2020 at 7:55 AM

Submitted

This is petty, but it did cost me quite a bit of time and aggravation this morning.

When attempting to log into SmarterMail as the admin I received the message "That domain was not found. Double check your email address." Since the username is admin, this was problematic.

Turns out I was using the wrong password, not an invalid username. I even did a reinstall since I had just last Friday upgraded from v16 to v17 (but was able to log in last week).

Again it is petty, but accurate error messages are kinda helpful.

2 Replies

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John Marx Replied

4/20/2020 at 11:52 AM

Any good system should never tell you the exact problem. I always make certain for messages like this that you say something but also be as vague as possible. Example:

Your email address and/or password are incorrect.

This way the person doesn't know they have a logic email (username) or password. I agree changing things up is helpful but also make it as generic as possible.

echoDreamz Replied

4/21/2020 at 1:17 AM

+1 to John!

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