Beta, antivirus quarantining?
Problem reported by Robert Simpson - 4/18/2020 at 10:19 AM
I am getting antivirus quarantined messages in the spool, where I used to never get before.  Checking the headers and things tells me nothing of why it was quarantined as a virus, and the e-mails don't appear to have attachments.

Three issues:
1.  Unlike other spool messages, there's no way to view the Raw Content to get a complete picture of the EML
2.  Legit e-mails from legit senders, with zero attachments, are being flagged as a virus.
3.  There is no header information in the EML to tell me what/why/how this e-mail was flagged.

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Gabriele Maoret - SERSIS Replied
I have the same questions to ask!

The same is for SPAM quranatined items, there's no details that explain why they are quarantined
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
Andrew Barker Replied
Employee Post
I have added this to our task list for further review.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

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