Beta, antivirus quarantining?

I am getting antivirus quarantined messages in the spool, where I used to never get before. Checking the headers and things tells me nothing of why it was quarantined as a virus, and the e-mails don't appear to have attachments.

Three issues:

1. Unlike other spool messages, there's no way to view the Raw Content to get a complete picture of the EML

2. Legit e-mails from legit senders, with zero attachments, are being flagged as a virus.

3. There is no header information in the EML to tell me what/why/how this e-mail was flagged.

Gabriele Maoret - SERSIS Replied

4/18/2020 at 2:03 PM

I have the same questions to ask!

The same is for SPAM quranatined items, there's no details that explain why they are quarantined

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Andrew Barker Replied

4/23/2020 at 3:11 PM

Employee Post

I have added this to our task list for further review.

Andrew Barker Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

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