SmarterMail Build 7398 MAPI/EWS Problem on iOS

I am trying to create a new mail account and it is failing to verify. The administrative log shows this error:

ActiveSync Login failed: User [user@domain] requires app passwords for non webmail access on protocol [EAS]

I am using the MAPI/EWS app password for this account and have successfully set up a MAPI connection with Outlook for Windows using this account and password.

I have tried both Apple Mail and Outlook for iOS and have the same fault with both clients.

I first had the issue with Build 7391, but have upgraded to 7398.

Thank you.

David Bloomer Replied

4/7/2020 at 4:54 PM

Marked As Resolution

I think I've found the answer, after upgrading to 7398 there's now another App Password for AES. I used this password and Apple Mail on iOS verified immediately and is working.

1 Reply

Reply to Thread

Related Knowledge Base Articles

1 Reply

Reply to Thread

Tags

Related Knowledge Base Articles