Hello Rick, this is likely due to the fact that we've since removed the appear.in video conferencing functionality in favor of a different solution. This was due to appear.in changing how their service offering worked, and is likely the root cause behind this message. My recommendation would be to seek an upgrade with your hosting provider to get you up and running on our latest release which includes a whole slew of new features! 

I will pass this along to Hostek...  Will the license I have for 16 get me the update?

The upgrade worked and no longer being directed to Appear.  BUT   the only browser I can get to work in MS Edge.  Chrome, Chrome Canary or firefox all return "Sorry, your browser doesn't support video conferencing.

I have searched the knowledge base and the community for this and returned nothing of relevance. 

Hi rick,

Use google to search for topics on the community. The built-in search is crappy and never returns relevant results. (This would mean smartertrack search feature is broken?)
There was already posts about the search issue but ST never answerd or fixed it. 

https://www.google.com/search?safe=off&sxsrf=ALeKk01m3IYSf76-RiMHklAV-NnE1HOs_g%3A1585534420295&ei=1FWBXsrUEY6FmwWK64jQCQ&q=site%3Aportal.smartertools.com+%22Sorry%2C+your+browser+doesn%27t+support+video+conferencing.%22&oq=site%3Aportal.smartertools.com+%22Sorry%2C+your+browser+doesn%27t+support+video+conferencing.%22&gs_lcp=CgZwc3ktYWIQAzoHCCMQrgIQJ1CVsAlYnowKYPebCmgJcAB4AIABdogBux2SAQQzMS45mAEAoAEBqgEHZ3dzLXdpeg&sclient=psy-ab&ved=0ahUKEwjKjpr_j8HoAhWOwqYKHYo1ApoQ4dUDCAs&uact=5  

Kind regards.

Rick, ensure that your SmarterMail URL is using HTTPS and has a valid SSL certificate.  Most browsers disabled any camera or audio support in HTTP websites.