7384, EAS borked?
Problem reported by Robert Simpson - 3/23/2020 at 7:57 AM
Resolved
I opened my laptop today and received about 6 of the same e-mails in a row in my Inbox over EAS.  I went online, and those e-mails only exist once on the SM server -- and in the Junk Mail folder, not in my main folder where I received the 6 copies.
I was also missing about 6 other e-mails from my Inbox that exist online but not in Outlook via EAS.

So, I exit Outlook, delete my OST, go into my account, and delete my EAS sync record in the Connectivity tab.

I then come back into Outlook ... and all is not well.  I now have hundreds of identical e-mails in my inbox in Outlook, and then from days ago!

13 Replies

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0
Robert Emmett Replied
Employee Post
What version of Outlook are you running?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Robert Simpson Replied
Outlook Office 365 ProPlus -- Version 2002 (Build 12527.20278)
0
mark Replied
I use the same Outlookversion and I have also the same error
0
Robert Emmett Replied
Employee Post
Robert / Mark, I have been able to reproduce the error locally. It appears to only be Outlook that is behaving this way. The EAS fields are correct for all the messages, but it's the body of the messages that appear to be wrong.  I will continue to investigate the issue.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Robert Simpson Replied
I also had to disable detailed logging for EAS.  I was getting 6gb log files.  Not sure when that started happening.
0
Robert Emmett Replied
Employee Post
Robert / Mark, I have located and fixed with issue with Outlook EAS. It will be available in the next release.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
echoDreamz Replied
Possible to get a link before then? This issue is driving some users nuts.
0
John Marx Replied
Just lost a client due to this breaking. When you say you have a "fix" for this and know it's broke it would be nice to be told to revert back or release the fix. :(

3
Robert Emmett Replied
Employee Post
Below are links for the exe and msi that contain the Outlook fix:

Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
echoDreamz Replied
Thanks Robert!
0
mark Replied
Now in Beta 7405 it is the same error in outlook365. With 7388 it worked perfect.
0
Robert Emmett Replied
Employee Post
Mark, have you upgraded to latest build 7417?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
mark Replied
Yes. With the new beta all is fine.

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