Beta 7384: Starting to hate everything about it
Problem reported by Shaun Peet - 3/21/2020 at 1:03 PM
I'm usually a pretty big supporter but I have to vent on this latest Beta and the UI changes that accompanied this latest version, seemingly unannounced and completely unexplained.

As a System Administrator, one of the things I did ALL THE TIME was to go Manage -> Domains -> Choose a Domain -> then click the "Manage" button, choose which user, then impersonate on that domain with that user.  It was helpful to have the super-admin access to the data while impersonating as that user.  That's gone.  In fact, the "Manage" button when looking at the domain is gone - replaced with a whole bunch of tabs that show some information, but not as much as there used to be.  My entire workflow that I did ALL THE TIME is gone - not replaced with something better; just gone.

The new mailing lists administration changes make no sense.  The old ones didn't either but we had created our own well-written documentation to our large user base showing them how everything was setup and how it all fit together.  With one fell swoop all of our documentation that we had to write because the old setup process wasn't good has been made useless in favour of a new way of managing mailing lists which is even worse.  I can't imagine any real-world users tested this workflow.

I can go on but I'm just incredibly frustrated by this version having significant changes to the UI and yet there are STILL BUGS that didn't get fixed or addressed.  The priorities astound me.

4 Replies

Reply to Thread
echoDreamz Replied
I personally love the new domain management area. No longer have to impersonate a user to edit or manage them, can see everything from a server admin point of view like it should be. Maillists will take some time to get used to, but I think the change is better overall.
Sébastien Riccio Replied
I've not fully tested all the changes as we use the beta only on a testing environnement until we're satisfied and upgrad our main rig with it.
However I have to say that to be now able to edit domains settings/users as as a system administrator, without the need to impersonate as the domain administrator seems like an improvement to me.

Shaun, It seems to me you still can impersonate as a domain user if you open the user settings from a system administrator point of view and then select the ... menu and select impersonate.

However I also agree that these changes are surprising to happen right now, when the product can't be considered stable and still has some bug fixes pending.

Kind regards

Sébastien Riccio System & Network Admin https://swisscenter.com
Sébastien Riccio Replied
One thing however that could be improved is that when you're willing to impersonate a user (you are in a specific domain context and editing the user you want to impersonate), it asks you what user you want to impersonate.

Also the dialog let you select a domain but the email-address field is a free text field so you could select a domain and type the e-mail adresse of another domain ? Seems inconsistent.

But again the change is quite welcome. It makes really more sense to be able to edit the domain/users settings from a global admin account without needing to impersonate as domain admin.
Sébastien Riccio System & Network Admin https://swisscenter.com
Grady Werner Replied
Employee Post
We have made a few changes to this area for the next build that will auto-fill the domain you are viewing.  Additionally, we have added action menu and right-click menu options to the users grid to make impersonation quicker.  

With regards to prioritizing this area over other fixes, that's not how things work.  The people that work on web interface changes aren't the same as the team working on protocol changes or other fixes.  This interface change has been underway for a very long time, in a large effort to reduce or eliminate the need to impersonate in the vast majority of cases, which many people felt was an unnecessary privacy concern.

Every domain level setting should be available through this new interface.  They actually are the domain administrator settings pages themselves.

Grady Werner SmarterTools Inc. www.smartertools.com

Reply to Thread