restore contacts - need location
Question asked by digital.iway - 3/19/2020 at 10:04 AM
Answered
I need to restore a users contacts from backup.  what is the location folder and filename for all contacts on the server?  any assistance would be appreciated on the process for restore, if I need to stop or restart the service etc..  I am running sm build 7242

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Kyle Kerst Replied
Employee Post Marked As Answer
Hello and good afternoon. The user's contacts are kept in a folder-xxxxx.json file found within the root of the user's folder on the SmarterMail server. To determine which of these files is the contacts file, open the user's folders.json file and look for the contacts entry. That entry will contain a GUID ID value that correlates to the folder-xxxxx.json file found in the root of their folder. Once you've identified the right file ID, grab a backup copy from the Archived Data folder that contains the data you're looking for, and swap it into place with the SmarterMail service stopped. On startup the user should then see their contacts again! 
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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digital.iway Replied
Thanks Kyle, that worked perfectly!
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Kyle Kerst Replied
Employee Post
You're very welcome. Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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