Bounce Or Delivery
Problem reported by ALEXANDRE PONCET - 2/14/2020 at 4:07 AM

We are having a problem with sending an email to Orange server.

The Orange server answers us:

Service refused, please try later. OFR_108; (This is not a surprise, we know this issue)

On Smartermail, the "Intervals between each test" parameter is configured as follows:
4, 15, 30, 60, 90

We can verify that it does this delay up to 60 minutes.

First Exchange :
14:13:42.866 [35442] Delivery started for (via bypass) at 14:13:42

Last Exchange : 
[2020.02.13] 16:04:18.477 [35442] RSP: 421 mwinf5c80 ME Service refuse. Veuillez essayer plus tard. Service refused, please try later. OFR_108; [108]
[2020.02.13] 16:04:18.477 [35442] CMD: QUIT
[2020.02.13] 16:04:23.493 [35442] Attempt to ip, '' success: 'False'
[2020.02.13] 16:04:23.493 [35442] Delivery for to has bounced. Reason: Remote host said: 601 Attempted to send the message to the following IPs: 
[2020.02.13], [35442] DSN email written to -861623333391 with status failed to
[2020.02.13] 16:04:23.493 [35442] Delivery for to has completed (Bounced)
[2020.02.13] 16:04:23.493 [35442] Removed from RemoteDeliveryQueue (5 queued or processing)
[2020.02.13] 16:04:25.805 [35442] Removing Spool message: Killed: False, Failed: False, Finished: True
[2020.02.13] 16:04:25.805 [35442] Delivery finished for at 16:04:25    [id:-861623335442]

On the other hand, just one second after the attempt of the 60Minutes of waiting, the logs changes and indicates us at the same time a sending and a bounce

16:04:23.493 [35442] Delivery for to has completed (Bounced)
16:04:25.805 [35442] Delivery finished for at 16:04:25    [id:-861623335442]

We use the SmarterMail Enterprise Version - 100.0.7053.

Why is the 90 minute attempt not executed?
Why is the email marked both delivery and bounce?

We did not receive any bounce mail on the address

Can you help us understand what's going on.

Best Regards,

3 Replies

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echoDreamz Replied
You may want to upgrade... 7053 is pretty old. 
Yes I agree with that, we plan to update very soon.

However, is this a known bug? Why did the server decide to do something other than resend the email 90 minutes later?

In the event of a new failure, the server should send us a non-deliverability email, we have no trace of a return email in the logs.
Best Regards,
Douglas Foster Replied
The first failure is greylising.

The later failure is harder to understand.  I would ask the recipient.   My guess that it deleted your mail as spam.

Your system did not attempt another delivery because it had a final disposition.

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