Norton Password Manager breaks webmail login
Problem reported by Millennium Systems - 2/11/2020 at 10:57 AM
Similar to the issue with Grammarly a while back, the Norton Password Manager extension is breaking the web mail login (tested in Chrome and FF) by deleting whatever you type in the u/p fields.

1 Reply

Reply to Thread
Andrew Barker Replied
Employee Post
We investigated this issue earlier this week, and it appears that the problem is on Norton Password Manager's side. We have communicated the issue to them, and they are currently investigating the issue.

Currently, we suggest working around the problem by temporarily disabling the Norton extension, signing into SmarterMail with "Remember Me" enabled", then re-enabling the extension. As long as you don't log out of SmarterMail, this will bypass the problem.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

Reply to Thread