How to see why a user was removed from a maillist?
Question asked by echoDreamz - 2/9/2020 at 4:35 PM
Unanswered
A user of ours is reporting that users are randomly going missing from the maillists and I am trying to figure out where in the logs we can find out the reason for this.

It's not a bounce issue as the users have never had any bounces.

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Lars Rasmussen Replied
I have the same problems with SmarterMail Enterprise Version - 100.0.7242.24590 where users disappears from mailing list.
1
Sébastien Riccio Replied
For users disabled because of bounces, I think it would be a better way to not remove them from the list, but only set them as "disabled" optionally with a "disable reason", so you can check the problem and re-enable them.

Maybe also a "purge all disabled" action to clean up remianing disabled users when you want to get them removed for real.


Sébastien Riccio
System & Network Admin

0
Robert Emmett Replied
Employee Post
Can you enable debug log id 7531499? It provides a little more detail as to why a subscriber is removed.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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