You may want to update. Your beta build is a bit behind. 

Ok thanks, will give that a shot and feed back.

So, it appears the update did resolve the issue with unread emails but now I've had a few users reporting issues that in their email clients no emails are displayed since 23rd Jan.

However, if I look at webmail, I can see them all okay.

We had this happen to, the only fix was to remove the profile from whatever email client they are using and add it back.

Gareth, are the emails available in webmail?

Hi All,

Sorry looks like I made an error in my comment, the emails between 23rd Jan and yesterday are not showing in webmail either.

New emails are being delivered.

Cheers,

Gareth

We had a similar issue with one of the beta builds and had to rebuild loads of users' folders in order to restore the emails.

Our issue saw certain users' folders lose all emails. The GRP files were present on the server, so we knew the data was there. We moved new emails to a new folder (via webmail) and then rebuilt the affect folder. Once this was done we moved the emails back to their original location.

This prevented the issue mentioned in my warning from affecting any new emails.

Thanks Alex, I’ve had a look and there are no grp files, it’s like they’ve all been deleted.

I think the 23rd Jan was when I first installed the 7296 and know for definite 7338 was installed on 4th Feb - there is not a single grp file on my entire server from 24th Jan to 3rd Feb.

Coincidentally this was the period I had the unread emails issue too.

I suspect we lost some GRP files too, when testing an earlier version of the beta. Luckily most of the files were there and we were able to rebuild any broken folders.

Do you have any backups?

Also, has your SM service crashed? Ours was crashing every 10 minutes and I suspect this caused the issues (with broken folders and missing GRP files). 

Thanks Alex,

I’ve not seen evidence of crashing, the service seemed to stay up and be stable.

I was running snapshots on the volumes, but like a true doughnut inadvertently stopped it and don’t have the period in question.

I think I may have to bite the bullet and start grovelling to my customers, now the snapshots are running again  have something to fall back to if it happens again.

Just need to get importing from Exchange 13 migration running now - hopefully that’s now working.

We are looking into Gareth's issue via a ticket. We'll update this thread with what we find.