And Smartermail, while you are fixing this issue, please add another server variable called #SenderName#

Many of the people who use my mailing lists do not sign their emails.  So when the mailing list sends out that email, no one knows who sent it.

The ultimate goal is to add the Senders name and email address to the subject line.  like this:

Subject:  [Mailing list name]   #SenderName#, #Sender#          

Subject: [Mailing list name] John Smith  <jsmith@aol.com>    subject text

Thanks, Jim

SmarterMail, Please comment.....   Bump.....

Jim, sorry for the delay on this as I just found your posting. I'm going to set up some testing on this in the morning and will let you know what I come up with. If I'm unable to reproduce we'll need you to submit a support ticket so we can assist in tracking this down. Have a good one!

Kyle,

Any Progress?   I'm just trying to find out if #Sender# actually puts the true senders email address in the subject line.

When I try this with my email hosting company, it doesn't work.  But they make me manage mailing lists using a control panel rather than using SM directly.  They could have a problem with their control panel....

Thanks,

Jim

Hey there Jim, again I apologize for the delay. Last week got a little more busy than expected. I tested this here and found it does appear to work. Both instances of the admin@ (subject and body) address were variable inserts:

Kyle,

Thanks for your reply, But I can't get this work.  My email hosting provider is using version 100.0.7342.

I've set up the 'Subject Prefix' like this:

(You can see that I'm adding #Sender# to the Subject Prefix).

Yet when the list email is received (in Gmail in this case), it looks like this:

You can see that "#Sender#" is not replaced with the senders email address.  I've tried sending the email from both the web interface and Outlook.  It doesn't matter, in both cases the substitution does not happen.

I've contacted the email hosting company and they say that it appears that it doesn't work, yet you say that it does work...   And I'm stuck in the middle.

Where do  we go from here?  Thanks for your time,

Jim

Thanks for following up with me on this Jim. I did another quick test on this including an external gmail address this time around, and found here too the variables are being converted properly. This leads me to believe the issue might involve outgoing gateways and them not handling the variables properly. I think our best bet is to get a support ticket submitted so we can look into this further with you. Have a good one Jim!

Hello Jim and Kyle,

I think you're not doing the same tests.

Jim tries to use the variable in the "Subject prefix" configuration option of the newsletter and the variable is not resolved from here.

Kyle, it seems you are using the variable in the actual subject of a mail you send to the mailing list and, here it is resolved correctly.

Result in received mail with #sender# used in both "Subject prefix" and in the mail subject :

So I think SmarterMail ignores variables specified in the "Subject Prefix" field.

Tested a few minutes ago on latest BETA.

Kind regards

We have users reporting this issue as well. Same problem, the subject prefix does not translate variables.