Mail Forwarding

Problem reported by John Marx - 1/28/2020 at 8:24 AM

Submitted

We have a client emailing to their gmail and it's not being received. You will see the Forward Method is not chosen even though it was selected. Should it say "Normal" as that is what was chosen? This is on the latest beta.

6 Replies

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Employee Replied

1/28/2020 at 10:44 AM

Employee Post

John,

Can you look in the user's settings.json for the "forward_method" key? It should have one of the following values:

0 for normal;

1 for text;

2 for embed as attachment

Additionally, you have verify that the "forward_addresses" key has an array value containing the email address to which they are forwarding.

It should look something like below:

"forward_addresses": [
  "user@domain.com"
],
"forward_method": 0

echoDreamz Replied

1/28/2020 at 11:54 AM

Yep, I've reported this as well. This happened when we did the first production mapi beta release.

John Marx Replied

1/28/2020 at 12:02 PM

Mine looks like that but when it loads it says to choose. When it loads it still says to "pick" the right method and should say "Normal".

"forward_addresses": [ "username@gmail.com" ], "forward_method": 0,

Employee Replied

1/28/2020 at 12:36 PM

Employee Post

If you/they modify the forwarding address field and/or method, does the change persist?

echoDreamz Replied

1/28/2020 at 12:38 PM

For us, it did, forwarding would show enabled, when it never has been before, turning the toggle off and saving did result in the toggle staying off.

Douglas Foster Replied

1/28/2020 at 8:38 PM

Do your outbound logs indicate that the message is sent or not sent?

Do you have SRS rewriting enabled (to discourage gmail from blocking the traffic?)

Has the account owner asked gmail support if the traffic is being blocked?

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