Mail Forwarding
Problem reported by John Marx - 1/28/2020 at 8:24 AM
Submitted
We have a client emailing to their gmail and it's not being received. You will see the Forward Method is not chosen even though it was selected. Should it say "Normal" as that is what was chosen? This is on the latest beta.

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0
Robert Emmett Replied
Employee Post
John,

Can you look in the user's settings.json for the "forward_method" key?  It should have one of the following values:
0 for normal;
1 for text;
2 for embed as attachment
Additionally, you have verify that the "forward_addresses" key has an array value containing the email address to which they are forwarding.

It should look something like below:
"forward_addresses": [
  "user@domain.com"
],
"forward_method": 0
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
echoDreamz Replied
Yep, I've reported this as well. This happened when we did the first production mapi beta release.
0
John Marx Replied
Mine looks like that but when it loads it says to choose. When it loads it still says to "pick" the right method and should say "Normal".

"forward_addresses": [      "username@gmail.com"    ],    "forward_method": 0, 

0
Robert Emmett Replied
Employee Post
If you/they modify the forwarding address field and/or method, does the change persist?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
echoDreamz Replied
For us, it did, forwarding would show enabled, when it never has been before, turning the toggle off and saving did result in the toggle staying off.
0
Douglas Foster Replied
Do your outbound logs indicate that the message is sent or not sent?

Do you have SRS rewriting enabled (to discourage gmail from blocking the traffic?)

Has the account owner asked gmail support if the traffic is being blocked?

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